Privacy is good for business as it creates and maintains customer trust and loyalty. Not following standard privacy practices is considered an unfair trade practice. However if you are not complying with your own customer privacy policy, the FTC or a State Attorney General can fine and enforce a 20 year consent order for a deceptive trade practice. Data transfers from an E.U. country to the U.S. must comply with the U.S. Department of Commerce's Safe Harbor privacy principles. We build privacy programs that strengthen brand.
A privacy breach can have a huge
impact on your organization's bottom-line. The Ponemon Institute's 2009
annual data breach cost study found the average breach cost to be $6.7
million based on $204 per compromised record times 33,000 average
records. The Gartner Group found the total cost of encryption,
intrusion protection and auditing solutions to average $16 per record. In other
words, the cost to protect data is only 8% of the cost of
a single privacy breach on a per record basis. The good news is
that Verizon Business' 2009 data breach investigations report indicates that 96% of
breaches are preventable by reasonable controls. We establish cost-effective data security programs to protect against such damaging breaches.
When you have a breach, there is no time for learning on
the job. 65% of breach costs are due to lost business, including customer
defections and higher acquisition costs. The primary reasons are delayed
and poor customer notifications and communication. We act quickly and effectively to control the damage.
Breaches have wide-reaching, disruptive and costly impacts:
- Lost business opportunity, including customer churn and higher acquisition losses
- Fines and penalties, including restitution costs if customers harmed
- Lawsuits, including class-action law suits if customers harmed
- Direct operational costs, including legal, notifications, credit monitoring, consultants, call center, forensics, system repair, marketing, public relations
- Lost productivity dealing with customer concerns, the press and legal responsibilities
- Increased regulatory oversight and costs, including regular independent audits
- Officer personal liability
- Stock devaluation
Biggest surprise realized by CEOs after a breach is the lengthy adverse impact on key executive responsibilities, dealing with the media, customers and other stakeholders in crisis management mode to restore company reputation and customer trust.
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